FAQ

The Ins And Outs of How We Do Business

What is the cancellation policy for cleaning services?

We strive to provide flexible and reliable service to all our clients. When you book a cleaning service with us, we require an $80 deposit which will be applied toward your total payment. This deposit helps us secure your appointment exclusively for you. If you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance to avoid forfeiting your deposit. After your cleaning service is completed, we will send you an invoice via email for the remaining balance, reflecting the professional services provided. Your timely communication ensures we can offer the best scheduling options to all our valuable clients.
Are there any preparations I need to make before My Site's cleaning team arrives?

Yes, to ensure a smooth and efficient cleaning service, we recommend a few preparations before our team arrives. For our cleaner’s safety, we do not move furniture or clutter such as couches, dressers, beds, ovens, boxes, clothes, etc. If you would like the areas beneath or around these items cleaned, please remove the relevant furniture and clutter before your appointment. Taking these steps will allow our team to focus on providing you with the best possible cleaning experience. Thank you for your cooperation!
Do we take photos of my home during the cleaning process, and how is my privacy protected?

Yes, we occasionally take before and after photos of your home to showcase the effectiveness of our cleaning services. These photos may be publicized on our website and social media platforms. Importantly, the photos will focus solely on the rooms being cleaned and will not include any persons or identifiable features within your home. We ensure that nothing in these photos can identify your home, as we highly respect and prioritize your right to privacy. Rest assured that your personal space and privacy are of the utmost importance to us.
Do I need to provide any cleaning supplies for cleaning services?

No, you do not need to provide any cleaning supplies for Steadfast Clean & Shine. We will bring all the necessary cleaning equipment and products to ensure your home is thoroughly cleaned. However, if you have a special request or a specific product you would like us to use, please have it available on the day of your house cleaning. Our aim is to cater to your preferences and provide the best possible service tailored to your needs.
What types of cleaning tasks are not included in your services?

At Steadfast Clean & Shine, we strive to offer comprehensive cleaning services. However, for health and safety reasons, our cleaners are not permitted to clean bodily fluids, pet excrement, mold, hazardous chemicals, or deceased rodents/vermin. Additionally, we do not clean ceilings or areas that are outside of the reasonable reach (3-step ladder) of the cleaner, such as high walls, shelves, fixtures, or windows. We also do not provide junk removal services. If you have any specific cleaning needs, please let us know, and we will do our best to accommodate within these guidelines.
Can I be present during the cleaning appointment, or do I need to leave the premises?

** Whether or not you're at the space during your cleaning appointment is entirely up to you! When you book a service with Steadfast Clean & Shine, you'll be prompted to provide entry instructions, ensuring our team can access your space seamlessly. If you prefer to stick around while we work, you're more than welcome to do so. We believe in providing a service that aligns with your comfort and convenience. Whether you decide to stay or leave, rest assured that your home will be thoroughly cleaned to the highest standards.
Do I leave a tip for the cleaning services?

Tipping is appreciated but not required. It's a nice gesture if you feel our team exceeded your expectations, but it won't affect the service quality.